Common Issues & Solutions
🔐 Account & Login Issues
Token Authentication Problems
Problem: "Invalid token" or "Token expired" messages
Solution: Tokens are valid for one year. If expired, please re-register for a new token. Ensure you're copying the complete token string including the "ATH_" prefix.
Cannot Access Profile
Problem: Profile page not loading or showing errors
Solution: Clear your browser cache and cookies for our domain. Try accessing from an incognito/private browsing window.
📁 File Upload Issues
Upload Fails or Times Out
Problem: Files won't upload or process seems stuck
Solution: Check file size limits (50MB max). Ensure stable internet connection. Try uploading during off-peak hours. Convert files to supported formats if necessary.
File Format Not Accepted
Problem: "Unsupported file type" error messages
Solution:
• Documents: PDF, DOC, DOCX, TXT
• Images: JPG, PNG, TIFF, GIF
• Other: Contact editorial team for special formats
🌐 Browser & Compatibility
Website Display Issues
Problem: Layout broken, missing styles, or strange appearance
Solution: Update your browser to the latest version. We support Chrome 90+, Firefox 88+, Safari 14+, Edge 90+. Disable ad blockers temporarily.
JavaScript Errors
Problem: Modal windows, dropdowns, or interactive features not working
Solution: Enable JavaScript in your browser settings. Check for browser extensions that might block scripts. Try refreshing the page.
System Requirements
💻 Recommended Browsers
- Google Chrome 90+
- Mozilla Firefox 88+
- Safari 14+ (macOS/iOS)
- Microsoft Edge 90+
📱 Mobile Support
- iOS Safari 14+
- Android Chrome 90+
- Responsive design optimized
⚙️ Required Features
- JavaScript enabled
- Cookies enabled
- Local storage support
- File upload capability
🌐 Connection
- Broadband recommended
- Stable internet connection
- Minimum 1 Mbps upload speed